Orravane Privacy Policy

ORRAVANE: RECLAMATION PRIVACY POLICY Effective date: September 17, 2026 Last updated: September 26, 2026 Pie Tin Labs, LLC ("Pie Tin Labs," "we," "us," or "our") operates Orravane: Reclamation, including its mobile editions, any future officially supported PC edition, and related online services (collectively, the "Game"). This Privacy Policy explains what information we collect, why we use it, when we disclose it, how long we keep it, and the choices available to players. 1. INFORMATION WE COLLECT Account and identity information. When you sign in through Google Play Games or another supported platform, we may receive a platform account identifier, player identifier, display name, avatar, and other information that you authorize the platform to provide. We do not receive your platform password. Gameplay and account information. We process character data, inventory, equipment, achievements, progression, game settings, guild information, battle results, cloud saves, virtual items, subscription status, enforcement history, and related records needed to operate the Game. Purchase information. Google Play or another authorized storefront processes your payment. We may receive a transaction identifier, product purchased, purchase date, price or region information, subscription status, and refund or cancellation status. We do not receive your complete payment-card number from the storefront. Device and technical information. We may collect device model, operating-system and Game versions, language, approximate region derived from network information, IP address, session identifiers, crash reports, diagnostic logs, performance information, security events, and network information. Advertising and analytics information. Free players may see advertising supplied through Google AdMob that helps offset the cost of operating the Game. AdMob and Firebase may process advertising identifiers, app-instance identifiers, app interactions, ad impressions and clicks, device information, approximate location derived from IP address, diagnostic information, analytics events, and consent choices. Subscribers do not receive advertising while their subscription remains active. We do not sell personal information for money. If applicable law treats certain advertising disclosures as a "sale," "sharing," or targeted advertising, you may exercise the opt-out rights described below. Communications. We collect information you send through support@pietinlabs.com, pietinlabs.com, reviews, surveys, bug reports, or other official support and community channels. 2. HOW WE USE INFORMATION We use information to: - Create and authenticate accounts and synchronize progress. - Operate gameplay, cloud saves, guilds, inventories, purchases, subscriptions, and other requested features. - Provide customer support and respond to player requests. - Diagnose crashes, improve compatibility and performance, and develop Game features. - Protect accounts, investigate cheating or abuse, enforce agreements, and maintain service security. - Display and measure advertising to free players and verify ad-free subscription status. - Process transactions, maintain business records, prevent fraud, and comply with law. - Send service-related notices. We send promotional communications only when permitted and provide a way to opt out. Our legal bases, where required, include performing our contract with you, complying with legal obligations, protecting legitimate interests that are not overridden by your rights, and consent when consent is required. 3. HOW WE DISCLOSE INFORMATION We may disclose information to: - Google Play for sign-in, achievements, purchases, subscriptions, refunds, and platform compliance. - Google Firebase for authentication, databases, cloud storage and functions, analytics, crash reporting, cloud messaging, security, and other backend features enabled for the Game. Firebase services may process account identifiers, app-instance identifiers, gameplay events, device and technical information, diagnostics, messages, and content needed to provide those features. - Google AdMob for delivering, personalizing where permitted, limiting, securing, and measuring advertisements shown to free players. - Other hosting, security, customer-support, and infrastructure providers that process information for defined business purposes if later added and disclosed in an updated Policy and Google Play Data safety form. - Professional advisers, insurers, auditors, regulators, courts, law enforcement, or other parties when reasonably necessary to protect rights, investigate misconduct, or comply with law. - A buyer, investor, successor, or adviser in connection with a financing, merger, acquisition, reorganization, asset transfer, or similar business transaction, subject to appropriate safeguards. We do not authorize service providers to use personal information for purposes unrelated to providing their contracted services, except as allowed by law and disclosed to you. 4. ADVERTISING Advertising is shown only to free players and is used to help pay server and operating costs. Active subscribers receive an ad-free experience. Google AdMob may use device or advertising identifiers, approximate location, consent signals, and interaction data to deliver, personalize, limit, secure, and measure ads. Where consent is legally required, the Game uses Google's User Messaging Platform to request consent before requesting personalized ads. If consent is denied or personalized advertising is otherwise unavailable, the Game may request non-personalized or limited ads instead. A visible Privacy Options control will be available wherever Google's consent system requires one so you can revisit eligible choices. Device and platform privacy controls may also limit advertising identifiers or personalization. 5. RETENTION AND DELETION We retain information for as long as reasonably necessary to operate an active account and fulfill the purposes described above. After an account-deletion request is verified, we aim to delete or de-identify associated personal information within 90 days. Residual copies may remain in secured backups for up to 180 additional days before ordinary deletion cycles remove them. We may retain limited records longer when reasonably necessary for fraud prevention, security, dispute resolution, tax and accounting obligations, enforcement of agreements, or other legal requirements. De-identified or aggregated information that cannot reasonably identify you may be retained. If the Game permits account creation, you may request deletion through the in-game account settings or at https://pietinlabs.com/account-deletion. You may also contact support@pietinlabs.com. Deleting the Game from a device does not by itself delete an account or cancel a subscription. 6. YOUR PRIVACY RIGHTS Depending on where you live, you may have rights to request access, correction, deletion, or a portable copy of personal information; to object to or restrict certain processing; to withdraw consent; and to opt out of targeted advertising, sale, sharing, or certain profiling. You may also have a right to appeal a denied request or complain to a privacy regulator. Submit requests to support@pietinlabs.com. State the right you wish to exercise and provide enough information for us to locate and verify your account. We will not discriminate against you for exercising a privacy right. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification. We will respond within the period required by applicable law. You may reset or limit your device advertising identifier and manage platform permissions through device or platform settings. Advertising opt-outs do not necessarily remove all ads; they may cause ads to be less personalized. 7. CHILDREN The Game is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. A player who is at least 13 but has not reached the age of legal majority where they live must have permission from a parent or legal guardian. If we learn that we collected personal information from a child under 13 without legally valid authorization, we will take reasonable steps to delete it. A parent or guardian may contact support@pietinlabs.com. The Game's target-audience settings, advertising configuration, sign-in methods, and software development kits must remain consistent with this section and applicable platform rules. 8. SECURITY We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, and we cannot guarantee absolute security. Contact support@pietinlabs.com if you believe an account or information has been compromised. 9. INTERNATIONAL PROCESSING Information may be processed in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards for international transfers. Local law may differ from the law where you live, but we will apply protections required by applicable law. 10. THIRD-PARTY SERVICES The Game uses Google Play, Google Firebase, and Google AdMob. Google's independent processing is governed by Google's privacy policy and applicable product terms. The Game may also contain links to third-party content. This Policy does not apply to a third party's independent processing. 11. CHANGES TO THIS POLICY We may update this Policy as the Game, our providers, or legal requirements change. We will revise the "Last updated" date and provide additional notice when changes are material or applicable law requires it. We will request consent again when legally required. 12. CONTACT Pie Tin Labs, LLC Privacy and support email: support@pietinlabs.com Website: https://pietinlabs.com This Policy applies only to Orravane: Reclamation and related services. A future game, a client-owned game, or a title published for another rights holder may use a separate privacy policy identifying the responsible company. REGIONAL AVAILABILITY AND AGE POLICY — UPDATED SEPTEMBER 26, 2026 Orravane's minimum player age remains 13. Our English-language rollout currently covers the United States and India. Singapore is a planned additional market and becomes available only when enabled on Google Play. We do not represent other countries as supported merely because English is spoken there. Content ratings are separate from the game's minimum age. We disable personalized advertising for all players. This does not remove applicable requirements concerning accounts, personal information, consent, or parental involvement. Where a player cannot provide legally valid consent or agree to the terms, the required parent or guardian involvement must be established before relying on that consent or agreement. An age declaration, Google sign-in, content rating or ad restriction is not verified parental permission. Singapore: our notices explain what personal information is collected, used and disclosed and how to withdraw consent. A player aged 13–17 may provide consent only where they understand its nature and consequences; where that understanding is insufficient, parent or guardian consent is required. The game does not claim to implement independent parental-consent verification. Contact support@pietinlabs.com for questions or withdrawal requests. Mandatory local privacy and consumer rights are preserved. The entry declaration retains only country and age group locally, not the exact entered age or a birthday. It does not use Google Play Age Signals for advertising. Country-specific requirements and availability may change; non-personalized advertising is not a promise that every ad request can be fulfilled.